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| Smartboard FAQ |
When I connect my SMARTBoard to a MacBook I only see the NLC logo
The new MacBook has a much higher screen resolution set on its display that your projector cannot handle.
To fix the problem:
On the top right hand area of the laptop screen you should see a monitor icon |
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Click on it and from the drop down menu select Turn on Mirroring
Your computer will now match its screen resolution to that of your projector.
This may cause some of your desktop icons and folders to look much larger.
When you disconnect the projector the MacBook display should return to its former settings. |
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The latest version of smart board software is avalible in the ICT coordinators workspace in FirstClass.
Computer Centre Staff can provide you with a CD-Rom containing the latest SmartBoard software and Gallery Collections if you have difficulty downloading the software or wish to install the software on a number of computers.
What is the minimum system requirements for running SmartBoard Software?
PC
Pentium II 450 MHz processor or above
128 MB of RAM (256 MB recommended)
150 MB of free hard disk space for minimum installation (840 MB for full installation with Gallery collections
Windows 2000 operating system or later
Microsoft Internet Explorer 6.0 or later
Macromedia Flash player version 8 or later
Mac OS
700 MHz processor (1 GHz or faster recommended)
256 MB of RAM (512 MB recommended)
Mac OS X version 10.4.5 or above operating system software
85 MB of free hard disk space for minimum installation (825 MB for full installation with Gallery collections)
SMART Board software version 9.7 supports both PowerPC and Intel processors (universal binary)
Safari 1.3.2 or laterbr/>Macromedia Flash player version 8
Can I install SMART Board software on a computer that isn't connected to a SMART interactive product?
Yes. You can install SMART Board software on a computer that isn't connected to a whiteboard. Because SMART Board software is royalty-free, there is no limit to the number of computers on which the software can be installed. However, the Floating Tools, SMART Keyboard and SMART Recorder components of SMART Board software are available only on computers connected to a SMART Board interactive whiteboard, a Rear Projection SMART Board interactive whiteboard, or a Sympodium interactive lectern.
If you use Notebook software on a Macintosh computer that's not connected to a SMART interactive product you will receive this message. Click on Iagree to continue
How do I use Apple's handwriting recognition?
Apple's handwriting recognition application is called Ink. To use it with your SMART Board interactive whiteboard on Mac OS X software version 10.2 or later, open the System Preferences and select the Ink icon. In the Ink window, select On to activate the application.
What operating system do I need to run the SmartBoard software?
On a Mac OS 10.4.5 or above
On a PC Windows 2000, Windows XP or Windows Vista
My SmartBoard light stays red. Can I check my hardware connections using SMART Board software?
Yes. Click and hold the SMART Board icon on the Dock on an Apple Mac computer and in the system tray on a PC and select Open Control Panel. The SMART Board Control Panel opens, displaying important information about your interactive product. The first thing the control panel software does it checks the connectivity between the board and the computer. On the Boards tab of the control panel window, you can check your hardware connections by glancing at the status icon:
 indicates a properly functioning projected unit
 indicates a properly functioning non-projected unit
 indicates a non-functioning unit
On most occasions just opening up the control panel software will re-establish a connection between the SmartBoard and your computer and the SmartBoard light will turn green.
If the SmartBoard light still does not turn green try:
? restarting the computer and checking the connection again
? check all your cables are correctly inserted
? reinstall the latest SmartBoard software
A number of schools have reported this issue with new cloned Macbooks.
Downloading and installing the latest version of the SMARTBoard software has solved the problem in all cases.
How do I find the version number of my SMART Board software?
In OSX Click and hold the SMART Board icon on the Dock, select Open Control Panel and press the About button. You'll see the About SMART Board Control Panel dialog box. Press the Technical Support tab. The version number appears after the word Build.
Can I use a Notebook file that was created on a different operating system?
Yes. With version 8.0 or later of SMART Board software, you can share Notebook files with people using Notebook software on a different platform. As long as everyone has the latest release of SMART Board software, the same Notebook file works for people using a Windows, UNIX, Linux or Macintosh computer. For example, you could create a Notebook file on a Windows computer and someone with a Macintosh computer would be able to open, modify and save the file.
If the above items haven’t solved your problem then you can access Smart’s own frequently asked questions for OSX users at the following weblink
http://www.smarttech.com/support/product/sb/faq_macosx.asp
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